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  • Software: How to uninstall myTaxExpress/T2Express?
    Answer:   The uninstallation process will not remove the license key retrieved/installed with the version of the software. If you download and install a newer version, the ...
  • T3Express: Get started with T3Express
    Answer: T3Express uses a paid points system, managed by our companion site www.docsign.ca. So there is no license retrieval or activation process. A T3 return requires 400 ...
  • myTaxExpress: How to use Points in myTaxExpress Non-Resident software
    Answer: In the newer version of myTaxExpress Non-Resident software (2023+), it is switched to use a paid points system, managed by our companion site www.docsign.ca. So ...
  • T2Express: How to update T2Express software to the latest version?
    Answer: There are two ways to update T2Express to its latest version. The first way is simply to download/install T2Express from the website again. Make sure ...
  • T2Express: Step 1 - Create a new T2 return
    Answer: Launch the software first. Click the New icon at the top,  or the New Returns... button at the bottom, of the software, or the menu Start ...
  • Print: How to create tax return print?
    Answer: myTaxExpress or T2Express don't print out tax forms directly. Instead, they generate a printable .PDF file. After the .PDF file is created, you can see ...
  • Common: How to email money transfer to myTaxExpress?
    Answer: First you do a email money transfer from your bank account to contact@mytaxexpress.com. Please make sure you send enough amount for the software license key ...
  • Common: What's myTaxExpress refund policy?
    Answer: A refund will NOT be granted AFTER a license key is issued or sent to customers. We provide free software download, so you can try ...
  • myTaxExpress: Do I have to re-do my tax return file?
    Answer: Most of the time, you don't need to re-do your tax return. If you prepared a tax return before licensing software, you don't need to re-do ...
  • License: Can I use unlicensed software?
    Answer: Yes, you have no obligation to use unlicensed software. Unlicensed software means it will not create netfile/efile and print, you still can prepare tax return ...

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