Customer Support

If you already made payment for myTaxExpress license, but not receiving your license key; please send email to contact@mytaxexpress.com with your phone number. We will contact you.

3-level basic customer support

1. Email us at contact@mytaxexpress.com.
2. Simply open a ticket online.
3. Brief phone call support session (less than 10 minutes) if the issue cannot be solved by email communications.

Extended Support Services

Due to the volume, complexity and extensiveness of issues related to various computers and operating systems, we offer the following paid Extended Support Services. The cost of each session will be evaluated on a case-by-case basis by our customer support team.

1. Internet Remote Access Support sessions.
2. Phone Support sessions over 10 minutes.
3. Tax return consultation sessions.