Company   |   Contact Us   |   T2 Software   |   FAQ   |   Home Canadian Personal/Corporate Tax Software F.A.Q. [General] Is there another software version for paid customers? How to verify if a license key is installed successfully? What is a license PIN? What is a license key? What's coupled tax return? How to show page 4 of T1? [Tax] why I cannot input numbers on line 101 of T1? Why only part of my CPP amount is displayed on line 308 of Schedule 1? How do I carry forward RRSP contribution to next year? What is HBP repayment in Schedule 7? [Software Installation] Why are there three download versions and different sites? [Netfile and Print] How to get printable tax return in the easiest way? How to locate the netfile (.tax) file in step 2 when submitting netfile? [Payment and Refund] Is myTaxexpress license paid every year? what is your refund policy? Is there another software version for paid customers?  [Top][General] No. myTaxExpress software only has one version, which is FREE to be downloaded from this website. Paid customers need install a license key in myTaxExpress to activate NETFILE/EFILE/Print functions. How to verify if a license key is installed successfully?  [Top][General] After the license key is installed, e.g. a 10-return license key, you should see a green bar with a text "M/U(10/0)" displayed at the bottom of the software window. It means a license key is installed successfully, and you can prepare maximum 10 returns and zero return is prepared so far. What is a license PIN?  [Top][General] License PIN is a unique string identifying each myTaxExpress installation. After clicking on menu "Help/License | Install License Key Manually...", a license window will pop up with a license PIN. An email with the displayed license PIN will be prepared by clicking on button "Generate PIN email". You can send that email to us at [email protected] in order to get a license key. What is a license key?  [Top][General] License key is another unique string of characters, which is used to match license PIN from each myTaxExpress installation. Only the matching license key and PIN can activate myTaxExpress NETFILE/EFILE/Print functions; Otherwise, myTaxExpress is working under a trial status. The general process of licensing myTaxExpress is to let us know your license PIN, We will send you license key afterwards. We developed online license key retrieval system to let customers to retrieve license keys by themselves without waiting for our reply. What's coupled tax return?  [Top][General] Spouses need to file tax returns separately either by NETFILE or paper. However spousal tax data are used in each other's tax return. Coupled return in myTaxExpress means just one tax return file for two persons so spousal data can be cross-referenced automatically. Customers can avoid wasteful duplication of effort when preparing tax returns for a couple. But at the end of preparation, customers still need to generate two NETFILE files or two paper prints to complete the filing process. Read help on coupled return for details. How to show page 4 of T1?  [Top][General] Each tax form may have several pages, for example, T1 has 4 pages, Schedule 1 has 2 pages. There are several page tabs at the top of each tax form. You can click those page tabs to switch pages. You will see the content of page 4 of T1 by clicking on the fourth tab at the top of T1. why I cannot input numbers on line 101 of T1?  [Top][Tax] Line 101 of T1 is employment income, which is stated on your T4 slip. You need add a T4 slip to the return by using menu "Slips/Notes | Add T4 slip". The number entered on box 14 of T4 slip will be automatically transferred to line 101 of T1. Why only part of my CPP amount is displayed on line 308 of Schedule 1?  [Top][Tax] CPP eligible is calculated by form T2204, which is automatically added in your return. T2204 will calculate the maximum CPP eligible according to your T4 slip(s). If only part of your CPP is displayed on line 308 of schedule 1, it means you have a CPP overpayment. CPP overpayment is served as a tax credit on line 448 on page 4 of T1. Check form T2204 in your return for CPP overpayment calculation. How do I carry forward RRSP contribution to next year?  [Top][Tax] On line 10 of schedule 7 (RRSP), you can enter a partial amount you want to claim for this year, the remaining RRSP amount will be carried forward to next year as your unused RRSP contribution. What is HBP repayment in Schedule 7?  [Top][Tax] HBP plan is only for first time home buyer, so you can only claim it once in life. After that, you need to buy RRSP every year to repay this HBP withdrawal by at least a minimum amount until it's all paid back. Your HBP repayment should be entered into line 246 in schedule 7. This repayment can not be used to reduce your net income as regular RRSP purchase. If you don't buy RRSP in a year to fulfill the repayment requirement, CRA will add the minimum HPB repayment amount to line 129 of your T1, as your RRSP income. You need to pay income tax on that. Why are there three download versions and different sites?  [Top][install] All 3 versions have the same myTaxExpress program packaged inside and can be used to prepare tax returns and generate NETFILE or EFILE. For the same version, all download sites are working as backup to one another. MINI version is the smallest in size, so it's best for dial-up internet users. Standard version adds CRA official tax forms in the package, so it can generate printable tax return locally on users' computer; JRE-bundled version then adds JRE setup file in the package, so users can setup JRE after installing myTaxExpress. JRE setup is required if users want to print locally. How to get printable tax return in the easiest way?  [Top][Netfile&Print] You can get printable tax return online without bothering with JRE setup. All you need is to use your web browser to visit the following web page: http://www.mytaxexpress.com/print.html How to locate the netfile (.tax) file in step 2 when submitting netfile?  [Top][Netfile&Print] Please take a look at the following online demo first: http://www.mytaxexpress.com/demo/2006/submit_netfile06.html Usually the netfile (.tax file) is saved in folder named like "[drive:]\mytaxexpress\[year]\netfile". For example, "C:\mytaxexpress\2007\netfile" for tax year 2007 program. Is myTaxexpress license paid every year?  [Top][Payment&Refund] Yes. Unused tax return license cannot be carried over to a new tax year. what is your refund policy?  [Top][Payment&Refund] A refund will NOT be granted AFTER a license key is issued or sent to customers. We provide free software download, so customers can try it first, then decide to buy the software. If the license key is not retrieved or issued, customers could be refunded with $1.00 deducted for credit card processing fee. Company   |   Contact Us   |   T2 Software   |   FAQ   |   Home Copyright © 2001-2020 Arcadia Solution Corp. All rights reserved.